The True Cost of Bad Customer Service

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The True Cost of Bad Customer Service
Time
Oct 11 at 02:00 PM - Oct 11 at 03:00 PM
(UTC -05:00) Eastern Time (US & Canada), Bogota, Lima
Location

Bad customer service is more expensive than you think. Companies who want to be in business for the long haul will have to be serious about eliminating bad customer service. This webinar will help participants learn the true impact of bad customer service and its effect on customer loyalty and satisfaction. Join this webinar for specific actionable steps to improve customer service.

 

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Join Alexandra Jackiw and the Webinar Wednesday Team on October 11, 2017 at 2pm Eastern Time to reduce the expense of bad customer service!

 

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors


About Alexandra Jackiw:
Alexandra Jackiw is President of Milhaus Management, where she leads the property operations and asset management functions for the Milhaus portfolio and select third-party clients. She is a nationally recognized speaker and an accomplished expert in all aspects of property management, marketing, and training, with extensive experience managing all types of assets. Alex was Chairman of the Board of the National Apartment Association in 2013 and also served as President of the NAA Education Institute in 2008 and 2009. She graduated from the University of Rochester with a B.A. in Chemistry and received her M. Ed. from Ohio University.

Proudly Sponsored by
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
Proudly Sponsored by
CARES is an apartment industry expert in the resident experience. The CARES program redefines the resident experience through relationships with a focus on increasing resident retention, enhancing online reputation and improving resident satisfaction. CARES helps clients achieve their goals because relationships with residents aren’t just good for the community; they’re good for business, too.

 

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.