Rent, Renew, and Recommend: One Size Does Not Fit All!

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Rent, Renew, and Recommend: One Size Does Not Fit All!
Apr 18 at 02:00 PM - Apr 18 at 03:00 PM
(UTC -05:00) Eastern Time (US & Canada), Bogota, Lima

Who's ready to stop concessions and bonuses? Let's be honest, renters will take them if you're offering: but what if you didn't have to? Backed by data from 2.1 million survey responses, this session uncovers the key drivers for securing leases and retaining residents while racking up more positive online reviews.


Join Lia Nichole Smith and the Webinar Wednesday Team on April 18, 2018 at 2pm Eastern Time to stop giving away concessions! 

Who should watch:
On Site Team Members, Regional Managers, Small Owners, Management Company Executives, Training Directors

About Lia Nichole Smith
Lia Nichole Smith is the VP of Education and Performance for ApartmentRatings and SatisFacts.  She began her career as a trainer for Nextel, responsible for training over 1,000 Customer Care Representatives for the 1996 Summer Olympics. Lia then transitioned to property management as a Leasing Associate with Lincoln Property Company, and steadily moved up the ranks. She was able to merge the worlds of training and property management as the Director of Training and Marketing at SPM, a 14,000+ unit portfolio. While with SPM, Lia developed and managed SPM’s resident feedback program, and was responsible for building their online learning academy.  She has proven experience in solving training and resident retention challenges for market, affordable, senior, tax credit and student communities. A published author, Lia is an active member of the Atlanta Apartment Association’s Education Committee and has presented at key industry events such as NAA and NAAEI’s Affiliate Education Conference.

Proudly Sponsored by
Now in its fourth decade, Yardi® offers a complete real estate management solution with the Yardi Voyager® platform. Stacked with the Yardi Multifamily Suite™, Yardi Marketing Suite™ and Yardi Orion™ Business Intelligence, it includes marketing, operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility.
Proudly Sponsored by
RokitNow provides two-way text messaging to let prospects text you questions from their cell phone. Every text message generates an email sent to the leasing staff and when the staff replies to the email, the body of the email is converted back into a text sent to the prospect’s cell phone. Texting works with Craigslist and Google My Business listings as well!

* Each registration is good for one attendee OR one on-site team. If you would like multiple attendees, group viewing events, or other needs, please contact us.